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The wait time was 6+ hours. I know the staff was doing the best they could dealing with the incoming patients, insurance, etc.,...more staff means more cost for the patient too so I understand and, in a weird sort of way proves you really want to get better. I got to know some of the people I would be staying with which is a plus going into a great unknown. I strongly disagree with the lack of privacy...the incoming staff should be separated. I would almost go so far as to say, the stuff they were talking about was loud enough for all the hear! I thought that violated the right to privacy laws and was the very worse thing I remember. Knowing the average wait time they could move the incoming staff into one of the two side offices (privacy) and make the waiting room bigger....and provide more comfortable seating...just a one time investment and not looking for luxury...trying sitting 5+ hours in a dinner chair, cramped in that small area with 6-7 other people? In my -5-6 hours I never saw both those offices occupied at the same time and one was only open for a very short period...the other maybe 2-3 hours. I first checked in around 11AM on a weekday so they should have been at full-staff. Once you get pass the doors the place is great. I really felt very comfortable. I shared a room with 3 people with beds separated by curtains which provided enough privacy. Beds were good enough...no complaints..can\'t expect a Tempur-Pedic...lol. Big living room with plenty of couches and comfortable seats. Kitchen was always stocked with milk, juices and caffeine-free drinks (hot/cold). Healthy snack food was almost always available...cereal, PBJs, etc. Three square meals a day and the food was good to pretty good, not great and don\'t expect a Rib-eye steak 8^) They also bring out a night time snack...rotating between sandwiches (pretty bland, but that\'s what mustard and mayo are for..lol), Smartfood, granola bars...and always have a variety of fruit. No worries about being hungry! One of the most important aspects is the inside staff. Most, if not all of the main staff that stays on the floor 24/7 have been in your shoes so they understand, are not judgmental and make the stay even a little easier. On good weather days we were aloud to go outside...what a relief from the walls, even if it was only an hour every other day or so. The doctors and the front office staff also seemed understaffed which is a shame because it seemed to me that some people were pushed through...hospitals do this too All in all, I would definitely recommend this place
My son went all the way through Turnbridge. We had tried some rehab options here at home. Nothing in St. Louis compares to this long-term program. A heroin addiction cannot be addressed properly in 120 days, or even a few months, as I learned the hard way, even if the addict has a desire to recover. Dumping him or her back into the same crappy environment in white-knuckle sobriety doesn\'t seem like a good answer. This long-term commitment paid off for our family. One of Turnbridge\'s real claims to excellence, in my view, is that the young people are immersed in positive, fun recreational activities almost immediately. The counseling and support personnel are fantastic, to be sure, and no rehab facility can succeed without them. But there\'s nothing like sending your hollowed-out child away, and then within a very short time seeing him replaced with a happy, hopeful young man who declares, \"I didn\'t know I could have so much fun and not be high.\" Of course, that was only the beginning of his recovery, but I think if he hadn\'t gotten this positive experience right off the bat, the success might not be there. It was a long haul after that. Getting a job, receiving a bachelor\'s degree -- those were just pipe dreams at one point when keeping him alive to fight another day was all I could hope for. The environment is crucial, and giving these youngsters a beautiful setting and meaningful experiences cannot be underestimated. Turnbridge isn\'t cheap, but my son has his life back. He just got married to a wonderful girl, who we all love, and is very happy. There isn\'t enough thanks in the world for me to properly express my gratitude to David Vieau and this wonderful organization.