The nursing, doctors, and clinical staff are wonderful caring people who are in their jobs for the correct reasons, to help people that are hurting.
The administration is horrible. Their goal is to milk the insurance company for every dollar possible. They were absolutely dishonest with me about the length of my time in DETOX, promising from the inpatient screening, through admission a time-line that was never a reality. I was told 3 to 4 days max DETOX for alcohol abuse, then to be moved on to the residential side for inpatient care.
They realized that my insurance company was willing to pay for a much longer stay in DETOX, in turn the LIED to me at every turn in an effort to keep me in DETOX as long as possible. They called my wife, misinformed her, and manipulated both of us. Again, all in an effort to get the maximum dollars from my insurance provider. The nursing staff and doctor all agreed I was over the DT\'s after 36 hours, yet they would not allow me to go the residential treatment side as my insurance company was willing to pay for DETOX for 8 days.
I left after 7 days to go to another program as I was so upset at their TOTAL DISHONESTY with me. I was most upset at how they manipulated my wife, and her emotions, using her as a cudgel to try and keep me in a DETOX setting that was no longer appropriate.
All in all my experience was positive with their clinical staff, nursing, and doctors. The facility is well kept, and their programs are well run.
BE AWARE that they will be dishonest with you to get you into the facility, then will manipulate your family in order to max out the dollars they can get from the insurance company.
I can not thank the staff enough for their care, concern, and help.