We are truly sorry that you feel this was your experience. We welcome the opportunity to speak to you more about any concerns you have. Beginning with our first contact, we strive to ensure that all aspects of our program including the 12-Step Philosophy (a strong foundation our program) are fully explained and understood by potential clients and their loved ones so they are able to make an informed decision on the fit of our program for them. We are saddened to hear that your loved one is not doing well and would be happy to assist you in finding them the treatment they need, even if you choose an alternate program. We are always here to support former and current clients, and their families. We encourage you to reach out to us to discuss your above concerns.