I gave these ratings based on this incident. On October 5, my brother was taken by staff to the hospital and was told to call when he was ready to be picked up. He was there for several hours trying to get a ride back. He called me because he did not know the number for the program to call for his ride, so I called several times and left messages but no one answered. After him waiting several hours the security guard told him he needed to leave the hospital he did not know what to do. I live in Oregon so tried to call all the numbers I could find for your program and finally got an answering service and she took the message and said she would give to someone that could pick him up.
Didn’t anyone inquire about where he was, or think about how he was suppose to get back. The only recourse after waiting several hours and getting harassed my the security guard was he would try to walk back to the program, but he didn’t know how to get there. In my messages I asked that someone let me know if he got home safely and I still have no idea if he made it because no one called me back.
I think this is irresponsible of staff to not follow up and make sure he got back safely. Being left at the hospital in an unfamiliar place with an injured leg and not having a number to call for a ride is ridiculous.
He is now worried that because of the injury to his knee he will lose his placement. After all this he needs a break and to keep his placement there.
Would someone please call me so I know he is safe and explain why this happened.