Upon arriving to this rehab, to make a drop off for a family member, I was so rudely not greeted by a receptionist. She was huffing and puffing and made me feel completely uncomfortable after just driving an hour just to get there to seop off a care package for my family. I have worked in a hospital myself for 6 years where we handle patient care belongings and patients detoxing waiting for a bed to a rehab, being there to talk t ok family members etc. If you are a part of this facilities care for patients in recovery, I dont think your first thing you should be doing is rolling your eyes because you have to clock back in and speak down to someone's family telling them you cannot take the drop.off bag cause dro pl off ended at 430 regardless if you drove an hour away. Then proceed to tell me that my family member was just ma ioulating me because everyone there knows that drop.off ends at 430 and that no patient there can see anyone for 10 minutes. What she explained to me was totally different then what my family member was being told. And I heard the counselor in background explaining to him what to tell me. This receptionist is the first person you see that greets you upon arriving a d represents this rehab called Malvern. I'd say your rehab is being poorly represented. She did not smile, or greet me with care. She seemed frustrated and irritated and like she was taking it out on me. This is not a place more rehab that I will ever recommend to any of our patients in my hospital or the case workers. One person can definitely make a difference when you are paying out if pocket to know your family is in good care. In this case, not so much. No stars Malvern.