Malvern Treatment Centers-King Road

This was the worst experience of my life. Upon entering the staff mostly nursing treated me like a common criminal. All my medication that was brought by me was thrown away or stolen. When I left the treatment staff kept all my belonging including my cell phone my wallet my money and my I'd. I was stranded 2 hours from home and had to walk 45 minutes to a wawa to use the phone. Thank god for my family. I made it back home to Maryland and had to be re prescribed my medication that I had to pay for out of my money because insurance would not cover it because MALVERN is doing illegal acts and ruining lives even more than they were. If I could put a lawsuit against MALVERN I absolutely would. I strongly encourage anyone who is struggling with addiction to seek another facility. Never again will I enter the doors of MALVERN. I will die from the disease of addiction before I return to MALVERN for help.

My counselor was the best and lead me onto the path of sobriety and happiness

The Roc program really cares. The support provided by the Roc program not only to him but to the entire family, well after he had finished the program attests to the true nature of the dedication of the staff to truly help each family touched by this awful disease. It has been two years that my son is sober, yet they still check in and send encouragement and positivity our way. When you are as scared as I was as a parent, it’s a safe place that held my hand and never let go.

Upon arriving to this rehab, to make a drop off for a family member, I was so rudely not greeted by a receptionist. She was huffing and puffing and made me feel completely uncomfortable after just driving an hour just to get there to seop off a care package for my family. I have worked in a hospital myself for 6 years where we handle patient care belongings and patients detoxing waiting for a bed to a rehab, being there to talk t ok family members etc. If you are a part of this facilities care for patients in recovery, I dont think your first thing you should be doing is rolling your eyes because you have to clock back in and speak down to someone's family telling them you cannot take the drop.off bag cause dro pl off ended at 430 regardless if you drove an hour away. Then proceed to tell me that my family member was just ma ioulating me because everyone there knows that drop.off ends at 430 and that no patient there can see anyone for 10 minutes. What she explained to me was totally different then what my family member was being told. And I heard the counselor in background explaining to him what to tell me. This receptionist is the first person you see that greets you upon arriving a d represents this rehab called Malvern. I'd say your rehab is being poorly represented. She did not smile, or greet me with care. She seemed frustrated and irritated and like she was taking it out on me. This is not a place more rehab that I will ever recommend to any of our patients in my hospital or the case workers. One person can definitely make a difference when you are paying out if pocket to know your family is in good care. In this case, not so much. No stars Malvern.

I left Malvern on Jan. 31 2019. I had a fairly good experience there. The staff was helpful and efficient. The amenities need some work. An example..I had only 2 hot showers in the 20 days I was there. As much as the staff tries..and they do try..a lot of what is wrong there is out of there control. Towards the end of my stay I felt like the clients began to take over and attempt to run the place. There is a lot of younger adults coupling up and not focusing on ANY rehabilitation AT ALL. There was a lack of control over the clients. The younger clients began to run the place. There was a lot of disrespect towards staff and the older clients. The court ordered clients were OBVIOUSLY forced to be there and in my opinion should NOT be mixed in with the clients who chose to walk through the door. The staff made some..just some effort to dissuade rude and disrespectful men and women from coupling and/or forming cliques. There was A LOT of arguing back and forth before clients with eachother. The staff had a lack of control. I felt my treatment might've been better if separated from those much younger than myself. I am 51 and ensured a whole lot of added stress from the younger crowd arguing and being plainly disrespectful to staff and clients alike. My counselor was GREAT. He had control of small group. I feel as though the amenities could use improvement. Most negative experiences were due to lack of control from a staff/client perspective. There is a VERY strong alumni there. I took a strong sense of recovery out the door with me. I really feel strongly that an age separation would have improved my treatment.