Absolutely horrible experience. I would not recommend Northern Illinois Recovery center. Her is why:
1. Intake specialists lie to you. They said I can contact my son via cell phone. I am a single mom and I asked to have access to my son via cell phone and my work iPad to keep them updated. I will share the actual texts between me and the intake person at the end that proves this.
2. This facility is not equipped to handle detox. Day 1 of my arrival they gave me Valium to treat my alcohol withdrawal. They waited 10 minutes after I swallowed the pill and called the ambulance telling me they have no Intravenous or intramuscular available to give me, and they called an ambulance and sent me to a local hospital emergency room. Upon arriving there, the ER doctor said I was fine and the northern Illinois Recovery center should have waited at least 30-40 minutes for the Valium to work. My vitals were fine and the ER doctor was said I was medically cl to go back and he said I needed nothing from them as he checked me out and said all my vitals were good. Now you know I’m going to receive a bill for the ambulance and the ER visit that was completely unnecessary. That shows you the incompetence of the staff and the Director of Nursing at NIRC that made the decision to send me to the ER via ambulanc. Even the paramedics in the ambuLance said my vitals were fine and why aER they sending me to the hospital ER…after giving me a Valium 10 minutes ago and not waiting for it to take effect.
3. There was one interaction with a therapist and case manager for a 11 day stay. Both of them were useless, no follow-up.
4. There was one educational class a day and that’s it.
5. On my last day, it was 5:30pm and I requested to stay overnight so I may attend the 6-7pm AA meeting. The nurse Eunice even recommended I stay overnight so I can attend that and it’ll end at 7pm and I can receive my final night medications, otherwise I’d have no medications for night if they discharged me because it was a Sunday and all pharmacies close at 5 pm. So he said he had to get permission from the staff and director Nick. The director Nick and rest of staff said I had to be discharged immediately because I changed my mind to stay and my discharge papers were done. That was the answer I was given. Now what caring treatment center would do that? Not this one. I had to leave then and there, unable to say goodbye to most fellow inpatient friends I made. They were crying and so was I.
6. All of this show what a unprofessional, uncaring and incompetent director and staff they have.
Here is the text messages from the intake specialist before I went in saying he spoke to Nick director and executive director regarding they’d allow me to talk to my son via cell phone and use of my work iPad.
Official Facility Response:
Thank you for your candid feedback, Pam. We apologize for the difficulties you experienced and regret that you did not have a positive experience at our facility.
We acknowledge we could have taken better care of your needs and we understand why this situation caused unnecessary stress and frustration. We strive to provide the best in detox and addiction treatment care and are sorry that we did not meet your expectations on this occasion.
We appreciate you taking the time to provide us with your valuable feedback, and please be assured that our team is using your input to further reinforce and improve our processes as well as customer service management. Moving forward, we are investing in additional resources to ensure more efficient actions when faced similar scenarios in the future.
Again, thank you for bringing this matter to our attention -- your comments are much appreciated. If you would like to discuss it further with our team please feel free email us at firstname.lastname@example.org