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American Addiction Centers National Rehabs Directory

Promises Austin - A Promises Behavioral Health Company

840 County Rd 420, Spicewood, Texas, 78669
Facility Photo

Patient Reviews

Overall Ratings
  • 3.8
    Avg. score from 26 reviews
  • 3.8
    Accommodations & Amenities
  • 3.1
    Treatment Effectiveness
  • 4.3
    Meals & Nutrition
Note
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JL
  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
I had no idea what to expect but I was truly amazed on a daily basis how much I learned from group sessions, feedback, and counselors - it was all such an enriching experience. The grounds are beautiful and the food is excellent! I’m looking forward to a healthy new life and I couldn’t be more excited!
C.M
  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
First of all, they don’t tell you that personal trainers,yoga and message therapy is not included in the day rate,and costs extra (fine print).Also,doctor’s bills are separate and the session rate is not in the financial agreement.So basiclly,you are giving them the ok to say the doctor can charge you whatever the doctor wants,by signing agreement.I gather this could mean a massive bill outside what insurance will pay.The admission process in my case was handled in the open (dayroom/kitchen) in front of other clients/chef.The “medical assistant” tried to act like a nurse and was not very nice to my loved one.I wouldn’t say rude,but I will say for the already stressful experience of going to a new place and starting treatment that kindness and understanding would be the order of the day.Which,it was not.Most concerning was the inability to answer simple,but obvious questions by the “facility’s director”.I did not let my love one complete admissions process.Red flags everywhere!We need treatment,but not theirs.
April
  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
What a waste of time, energy, emotion, and money! Would never recommend, we came out worse than going in.
Heather B
  • Accommodations & Amenities
  • Treatment Effectiveness
  • Meals & Nutrition
Promises saved my life. As someone coming in with severe addiction and suicide being what seemed to be my only option, this place was absolutely the LIGHT I needed! My doctor was first rate with dual diagnosis. He took me away from my daily narcotic regime (which at first I hated him for) and put me on a new one that addressed all my issues, but didn't have the propensity for abuse. My therapist was the perfect combination of blunt realism and empowering positivity. The groups were powerful and eye opening. The fostering of "getting to the root of the illness/ addiction" so I could [understand] appropriate my feelings.... was (in MANY years of therapy) something no one had ever thought important for me to [recognize] learn. Promises is an all encompassing program. We attended [in] facility meetings, as well as a variety around town. The weekend outings were therapeutic, esteem building and gave me a chance to realize I could (a) HAVE FUN (b) ACHIEVE A NATURAL (adrenaline rush) . HIGH (c) BE PART OF A TEAM (healthy . relationships with others) (d) START TO TRUST (myself and others) As for the others... who had less than stellar reviews, all I can conclude is that maybe they weren't ready to do ANYTHING IT TOOK ( trust tyre process by turning their OWN will over even though they didn't like some of the requirements) to get clean. ....... oh they DID get one thing right though. The food is PHENOMENAL😄😄😄😄 Give this place a chance (I would have said SHOT.. but it seemed inappropriate😂)!
stonefruit
    good food, good location. worse than worthless management, treatment program (treatment staff unqualified, authoritarian, and stupid), and \"educational\" programming. absolutely horrible place, not to mention it costs a fortune - for nothing. do not go uder any circumstance