Horror story!! Recently someone who I am very close to was admitted to this facility. He and his mother (he is a an adult) were told that the insurance had been pre-approved, all that needed to be paid was the deductible and he was good to go. He was put on a plane and off he went. Several days into the treatment the patient was told that the insurance was neither approved or denied. The insured called the insurance company and was told that the proper documentation was not provided by the recovery center. The patient and insured have asked numerous times for the recovery center to please submit proper documentation to the insurance company . The staff at Ranch creek applied so much pressure to the patient that he finally left. If you are considering Ranch Creek for you or a loved one do not rely on them to follow proper procedures for pre-approval. They were unprofessional and extremely uncooperative in this matter. They would have never sent the patient there had they not been told that \"everything is fine.\" \"just pay the deductible and he is good to go.\"
