Salt Lake Behavioral Health

I was inpatient here two years ago, the experience was terrible, like others say it is like a prison. After I continued after care treatment because I like one of the physicians. I paid upfront each time I went. I constantly asked them where my bills were. They said their billing system was down. A year later I receive a high bill, with NONE of the payments I made in office deducted, also since they are completely inept as a business, they filed all last years claims and my insurance denied them, because they were filed so much later. I am paying a lot of money for their incompetence. I have been going back and forth between the center and their billing company, needed to fax over proof of payment for all those visits. The director has not gotten back to me. This is happening to a lot of patients. I’ve never felt like I need to seek legal advice until now, this is wrong, unethical, and this kind of stress is the last thing that their patients need. I’m not going here anymore. I wish there was someone to contact to hold them responsible for running business poorly.

All about the money! Patients are often released before they are ready or held longer than they should be. Se. Please go somewhere else for help!

I was recently released from this facility and it was horrific. The nurses and techs were good, but the Physician's Assistant who oversaw my treatment was harsh and lacked compassion while the therapist overseeing my case was on a power trip. I was a voluntary admit because I felt unsafe and knew what I could handle. I've been in intensive therapy for over a year because I knew I needed help and worked hard to get it. When admitted, I waited 4 hours before they completed the intake process. During this they rarely came out or updated me on the status of my admission. When I was FINALLY admitted, a nurse took me up to the floor. Upon arrival, a (very nice) nurse informed me that I was placed on the wrong floor because of a lack of beds on the correct floor and that he would try to get me moved as soon as possible. Nobody had informed me of this beforehand. Instead of being put on a general psych unit for people with depression and mood disorders, I was put on crisis stabilization for people with severe mental illnesses, psychotic disorders, etc. This floor was extremely restricted because the patients were unsafe to be in the general public. While on the crisis unit, I met with an AMAZING psychiatrist who, along with my input and consultation with my (highly qualified) outside therapist, felt that I needed to be discharged within 24 hours. Then the PA came in and told me that it didn't matter what he said, it was a team decision, and I probably wouldn't get discharged when he wanted because he was just a resident (even though she didn't have an MD soo....). She told me she would meet with me the next morning after the team meeting. I was moved to the correct unit and still hadn't met with any sort of therapist. The next day my team met and decided (against other professional recommendations) to keep me for further observation. Nobody informed me, despite me asking to talk with someone on my treatment team. I asked repeatedly to make a treatment plan, and I was told they would get to me eventually. I had a family meeting over the phone. The therapist told me it was a thorough plan and I communicated effectively, despite never talking with me about my issues. The therapist also yelled at the nurses, including the nicest nurse who everybody loved. I finally met with the PA at 4 PM, which is most definitely not morning. She told me that I was doing much better and I would be released the next morning. Despite me advocating for my needs and explaining I wouldn't have a ride in the morning, she refused to discharge. When i asked why, she said they wanted to observe me for at least 24 hours (which I had been, just not 24 hours on THAT unit). When i called her out, she said it was because they were short-staffed and there wasn't a doctor to sign off on my discharge. When i asked about a patient advocate, she said the advocate had 24 hours to reach me so it wouldn't make a difference. It was terrible, I never met with a therapist until discharge, the PA was horrid to me and other patients (threatening a unit transfer for standing up for themselves), and I was kept longer than medically recommended, despite being a voluntary admit. This was a terrible experience and made me worse. I hope something changes there because it is not an effective form of treatment.

I needed a low fat and no dairy diet because of medical problems and not one thing was done so that I can eat even though I told staff multiple times. I barely ate while I was there. They don't give you your medicine until your second day there, sometimes longer. I mean any medicine. There was one prescription I didn't get until I left. You are not at all a priority. You feel unimportant and are often ignored. You are only allowed to take a shower between 7 and 8 am even though there is a lot more free time than that. You get a lot worse before you get better.

I was able to get in the same day. A downfall was that it was COLD!! I was given medication to assist in withdrawals and cravings right away.