I went to timberline in a desperate attempt to heal myself from the symptoms of ptsd, panic disorder, and bipolar that kept resurfacing and corrupting my life. My mom and I put so much trust and faith into them, and all I can say was that they took complete advantage of our (and many other vulnerable individuals) situation.
First of all, the “equine” therapy that was listed on the website and is still listed here has not been a thing for over 2 years. In addition to that, they advertised self defense classes that had also been cut from the budget. Equine therapy would have been neat, but I was really looking forward to empowering myself through self defense.
Some of the therapists for groups were wonderful, others were straight up condescending and rude. One woman in particular showed up over 20 minutes late to a process group, and told one of the girls who was asking for advice coping with a trigger from her recent suicide attempt that she “just had to make it a good thing” and frequently talked down to residents in the group.
The “behavior health specialists” or BHS on staff were both understaffed and lacked training. I witnessed them walking away from self harm, panic attacks, and saying that “there’s nothing I can do” about a girl having a dissociative flashback. There were medical emergencies that stretched on for HOURS (I really wish I was exaggerating) before action was taken. There was active self harming that went unaddressed. I myself am an ex self harmer, and it was very triggering seeing it go on with nothing being done about it. I hadn’t considered it a real option in years and found myself thinking more and more about it. Most of them were my age or younger, I’m in my mid 20’s, and acted more like camp counselors than support staff. While most were overall good people, they were under equipped to handle the situations that they and the residents were put into.
The nurses were kind to me, but I heard many negative things. They were also understaffed as well-one nurse working all day dispensing meds to 30+ women. This may not seem like a lot, but it left lots of women waiting a LONG TIME for medication for panic attacks/pain. They also tried to make a woman with asthma who COULDNT BREATH to walk to the nursing line to get her inhaler. She was also having an allergic reaction to the mold that had infested the lodge.
Speaking of the mold, the lodge I was initially placed in had BLACK MOLD growing almost everywhere. The women I lodged with and myself had brought it up almost daily and it took someone going to the ER for them to finally take action. The place was so filthy there was even a full on mushroom growing in one of the rooms. When they finally moved us, they let us know the night before and rushed us to pack everything into boxes and it was very rushed. We spent half of the next day in one of the therapy buildings waiting for the new building to be ready. The whole situation caused a lot of stress. By that time I had already signed my paperwork to get myself out, and in the process of the move they misplaced my wallet. So I flew home with no ID and no money.
Overall it was a really disheartening experience. I resigned my job and put my life on hold to try and get better, and I truly feel that this place set me back. These are just the big things, there was lots more that went on. It was my first time in residential treatment, and I never expected it to be a fun time, as healing takes a lot of work and is often harder than the events that happened in the first place... but I never expected that a place would put my personal safety and others on the line.
Official facility response:
We are sorry to hear about your experience at Timberline Knolls. Our goal is to provide the best possible treatment for all our residents. We would like the opportunity to talk over the phone. Please contact us at email@example.com to arrange a call. We appreciate your feedback.