I recently attended WTC as a patient May/June 2021. The new \"Detox/Rehab\" building that everyone goes to first is in great condition, decent facilities, but the staff does not seem to put much effort into care of patients because there was hardly anyone around to contact outside of meal and snack times. There is a break room behind the tech station desks that you cannot access which seemed to be where the staff would always be during those times. the food at that building is decent, considering what it is, just glorified catering meals, but the volume of it was surprisingly low. there were a couple days/meals that actually did not have enough for everyone, even with a bunch of people choosing not to eat.
the residential building, which has been remodeled in the last year or two is also in great condition for a rehab facility, and runs about the same level for food, and staff. however, as for \"counselors\" at this building (which is called \"residential\") there is a severe lack of numbers compared to patients. I was at this part of the treatment cycle for 5 days before I was transferred to PHP before even seeing one, or even having an assessment, which is required for a proper treatment plan.
the PHP phase of treatment, where you move into the dorms are not any better, except over there, you can use a phone in a small room that echos the sound of every small noise while you try to talk on it with 2 other people. there is 4 but the month i was there one was broke the entire time, and no schedule for repairs. food is slightly better because the man who runs the kitchens of WTC actually works at this building, and puts effort into caring for it, and interacting with patients while he serves it. the dorms themselves are decent condition at first glance, but ants and cockroaches are everywhere. there is no cleaning done either, you have to ask for a broom or vaccum if you want to do it. replacing towles/linnen are the only thig done for you.
classes at php are larger, and there are a couple different counselors. i am not going to get into my experience of the teaching, but I will say make sure you contact your insurance company prior to admission so you know what they will pay for or not based on your treatment because the counselors don\'t actually control asking for more time or not, and they aren\'t able to contact your insurance company directly. not sure how they are able to assess your treatment without sitting down with you to discuss it on a regular basis, but that\'s a different conversation. the entire experience appears to be more of a business first model of processing patients through as soon as possible if they are not on maintenance medication, and to try and keep them there longer if they are. not a lot of treatment based vibes happening when you loom at the big picture of everything. definitely will not go back, do not recommend, unless you need methadone, because it does provide it.